Reporting Sewer Problems
Sewer line clogs or backups at your residence or business are experiences no one wants to deal with, particularly if you are not sure where to call.
The Great Bend Wastewater Treatment Facility has 13 staff members available during normal work hours:
Monday - Friday
8:00 am - 5:00 pm
Ph: (630) 793-4170
After normal business hours, on weekends, or holidays, residents may call the same number for Emergency Sewer problems (Wastewater Treatment Facility). The answering service will contact the Public Works on-call employee who will respond to assist you.
Sewer Line Responsibility
The sewer line mains are the responsibility of the City to clean and repair. The wye (connection to the sewer main) and all service lines from the main to the home are the responsibility of the property owner.
Any sewer line backup or clog from the sewer main to the house will be the responsibility of the property owner. The City cannot repair a break or clog if it is on the homeowner side. If the problem is on the City’s side, the City will make repairs as necessary.