Utilities

Division Responsibilities

The Utility Billing Division is responsible for accurate and timely water and sewer billing.

In addition to accepting payments, our Customer Service Representatives can handle questions about your bill or requests for service initiation and disconnections.

It is the goal of our Division to offer the highest level of service possible to our customers by assisting them with ongoing support including but not limited to:

  • Initiation of Utility Services
  • Billing
  • Collection matters

Drive-Through Locations

  • South side of the Front Door building
  • Monday - Friday, 8 a.m. - 4:30 p.m.

Drop Box Locations

  • 1615 Tenth St. (Located near drive-through window)
  • 1209 Williams (Adjacent to the "Front Door")
  • 4107 Tenth St. (Located inside Dillons at the Customer Service Desk)

Billing Information

Water/Sewer Billing Process
Potential Causes of High Water Bills

Pay Online

The new online payment system is a way in which citizens can pay their utilities online.

This feature not only allows you to pay your bill online, but it also allows you to view account detail, transaction history and consumption history. First time registrants will need their account number, which can be found on your paper utility bill, and last payment amount.

The website administrator charges a Municipal Online Payment Fee of $1.25 per transaction. This payment cannot be waived as this is directly charged by the website provider and not the City. Municipal Online Payment Fees will appear as a separate charge on your statement.

HOW TO PAY ONLINE INSTRUCTIONS

First Time Registrants:
Go to https://www.municipalonlinepayments.com/greatbendks

Login/Register

  • Register new account
  • An email will be sent to you to verify/activate your account

Once you have activated the account, login to the account on the website

Under the Utility Billing tab

  • Add Great Bend, KS to your services

Add an Account

Account Number can be found on the utility bill you receive in the mail

  • Please include all dashes; For example, 01ST-0101-01
  • This is also case sensitive

You will also need your last payment amount that you had made on this account.


DOXO PAYMENTS

We are pleased to announce that you can also pay your City of Great Bend utility bill by visiting the following link: 

This is a third-party payment processor; therefore, the City does not receive payments the same day. Please be mindful when these payments are posted to our account. Plan accordingly to avoid late penalties. The city will not waive any late payment penalties.    

ACH enrollment & making a utility payment from your bank account is free via Doxo! (Apple Pay/Credit/Debit accrue a fee of $3.99 or 3.5% whichever is higher):


https://www.doxo.com/info/city-great-bend-ks

For more information, email Linda Linsner, Monica Villalobos, or Erica Roth.

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Service Requests

Please fill out the service order and attach a copy of a photo ID. You can turn in the service request along with photo copy ID to the Front Door at 1615 10th Street or you may either email gbwater@greatbendks.net or fax to 620-793-4105.

Please call 620-793-4100 to schedule an appointment to have water turned on. Please be sure to turn this request in by 3:00pm to get water turned on same day.